References

„Creation (...) a patient friendly clinic is a extremely difficult task. (...) This demonstrates the enormous responsibility of people who do that despite the hostile environment: (...) they have made the effort and created a friendly clinic. "

- Jacek Krajewski, President of Federacja Porozumienie Zielonogórskie





„Thanks to participating in the „Friendly Healthcare” Programme our clinics have gained really good expert advice. I would recommend!"

- Andrzej Witek, network of outpatient clinics Centermed, association „Medycyna Polska”






Audits carried out under the „Friendly Healthcare” Programme allow to improve the quality of health services provided. It is commendable, that owners and managers of clinics are really interested in participating in this study.”

- Roman Kolek, Vice-Marshal of the Opole Voivodeship





„Such projects like just implemented „Friendly Healthcare” Programme are very useful to test and identify differences between the vision of the management clinics and how patients perceive the medical services provided."

- Damian Hegenbarth, editor in Chief „Ogólnopolski Przegląd Medyczny”





„It should lead to a situation in which the patient has a designated visit time (and it is followed strictly), and her/his contact with the medical and non-medical staff will be characterized by professionalism and kindness. Such task is feasible and measurable, even by initiatives such as the „Friendly Healthcare” ".

- Witold Ponikło, President of Stowarzyszenie Niemedycznej Kadry Ochrony Zdrowia